Surfboard is a Saas service that piggybacks to customer support platforms like Zendesk, Twilio, Intercom, etc in order to visualise, forecast and manage customer support resources.
Main features:
- Create an account & validate email
- Integrate with CRM (selection)
- Dashboard overview & deep dive into sections
- Inflow
- Forecast
- Staffing
- Scheduling
- Agent Performance
Prototype Walk-trough
Tools
We used quick prototyping in Figma
Sign up
Uses a typical signup flow, we are aware that most of the users will automatic signup or they will be assigned by their google workplace email. However we covered most of the use cases as email signup, code validation
Dashboard
In 2022 I’ve joined Futurice UK in order to help RAC optimise, structure and migrate to a unified design language of their organisation as well user testing and implementing new features.
New to the market, Ordo is a groundbreaking payments service for the Open Banking era. Ordo is designed to make it easier for small and medium-sized enterprises to stay in control of their finances - whether they’re collecting customer payments, or paying suppliers.
Citi group created a design team to build advanced trading & wealth management features over the current banking apps to extend with features like asset tracking, cryptocurrencies, stock trading, wealth management, mortgage planning & general wealth advice.
Create “Fit It For Me” service from scratch! A handy service, which lets you buy a selected part, and have it installed by one of our trusted garages
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in 2017 I’ve worked with EY to develop a set of insurance focused customer vision journeys involving new technologies like fitness trackers, chatbots, AI and social rewards.
App for Warner Brother's Harry Potter franchise called The Wizarding World. An app that would unify all subbrands and be like an HP universe, a go-to place to find info about your movies, games, quizzes, video trailers and much more.
Setmore is part of Anywhere Works suit of products, an array of tools helping businesses to adopt cashless systems and manage customers easily.
![H&M Staff & Store Planner [AKQA]](https://images.spr.so/cdn-cgi/imagedelivery/j42No7y-dcokJuNgXeA0ig/a8b4cf53-3106-42d3-b0af-4466d58ff820/ezgif.com-optimize_(1)/w=1080,quality=90,fit=scale-down)
H&M Stafftool concept has been a digital swiss knife like tool, that would replace their paper catalogues which they are currently using to manage stores.
Oxe Fit Design system for their companion app, updates, create hierarchy, create a strategy for the line of devices like the XP1 & XS1
![Peerpoint V2 (Allen & Overy) [Biglight]](https://images.spr.so/cdn-cgi/imagedelivery/j42No7y-dcokJuNgXeA0ig/fc4e7969-da62-4b7b-87e7-945d96a29d97/Screenshot_2019-11-13_at_14.28.52/w=1080,quality=90,fit=scale-down)
Peerpoint is a platform built by Allen & Overy to manage their recruitment in their law firm. As most of their employees are actually contractors with their own LTD, we had a specific persona model from where we built up the functions
